Last updated: July 2026
1. The service
OnTap Studio is a design and video subscription service. Subscribing gives you access to a design request board, where you can submit requests within the scope of our services. We work through requests one at a time. Delivery, revisions, and approval are completed within your current billing month.
2. Subscription and billing
Subscriptions are billed monthly in advance through Stripe. There's no long-term contract — you can pause or cancel anytime from your account. Pausing or canceling stops future billing but does not refund the current billing period already paid. All prices are in U.S. dollars (USD). If your card is issued in another currency, your bank sets the exchange rate and may add a conversion fee.
3. Onboarding
After subscribing, you'll complete a brand and style questionnaire and share your brand assets (logo, colors, fonts, and any brand guidelines). This information is used solely to design your requests and is treated as confidential business information belonging to you.
4. Requests and turnaround
You may add requests to your board up to the limits of your plan, as published on our Pricing page at the time you subscribe. The Starter plan includes up to 4 requests per billing month, one of which may be a video of up to 1 minute; the Growth and Agency plans include unlimited requests. Revisions do not count toward these limits. We work on them one at a time (two at a time on the Agency plan), in the order you set — once a request is delivered and moves to review, we begin the next one right away. Each active request is delivered within two business days. Revisions are unlimited and never carry an additional charge. Because requests are completed one at a time, submitting many requests in a single month does not guarantee they'll all be delivered within that same billing month — delivery follows the pace of one active request at a time. That pace continues through the end of the billing period you've paid for, even if you cancel partway through it. If you don't renew for the next period, any requests still pending when your paid period ends are not completed.
5. Deliverables
Final designs are delivered as ready-to-use files (such as PNG, JPG, or PDF). Editable source files are not included as part of the standard subscription. If you need a specific format, let us know when submitting your request.
6. Ownership
Once a deliverable is completed and delivered, you own the final approved designs and may use them for your business. OnTap Studio retains no ownership claim over your final, delivered work. We may display completed work in our own portfolio unless you ask us not to.
7. Tools and process
We use a combination of design software and AI-assisted tools as part of our creative process. Every request is guided and reviewed by a person — AI tools support the workflow, they don't replace the understanding of your brand that goes into each design.
8. Acceptable use
You agree not to submit requests for content that is illegal, infringes on someone else's intellectual property, or that we reasonably determine to be harmful, deceptive, or outside the scope of our offer. We reserve the right to decline a request that falls into these categories.
9. Limitation of liability
OnTap Studio provides design and video services on a best-effort basis. We are not liable for indirect, incidental, or consequential damages arising from the use of delivered work. Our total liability under these terms is limited to the amount paid by you in the month the issue arose.
10. Changes to these terms
We may update these terms from time to time. If changes are significant, we'll let you know by email before they take effect.
11. Contact
Questions about these terms? Reach out through the contact page and we'll get back to you.